Privacy policy

Foreword

We, Citadel FlexPower GmbH (hereinafter collectively referred to as "the company", "we" or "us"), take the protection of your personal data seriously and would like to take this opportunity to inform you about data protection in our company.

The EU General Data Protection Regulation (Regulation (EU) 2016/679; hereinafter referred to as "GDPR"), there are obligations to ensure the protection of personal data of the data subject (we also refer to you as the data subject as "customer", "user", "you" or "data subject").

Insofar as we decide, either alone or jointly with others, on the purposes and means of data processing, this includes, in particular, the obligation to inform you transparently about the nature, scope, purpose, duration and legal basis of the processing (cf. Articles 13 and 14 GDPR). With this declaration (hereinafter: "data protection information"), we inform you about how we process your personal data.

A. General

1. Definitions

Based on Art. 4 GDPR, this data protection information is based on the following definitions:

"Personal data" (Art. 4 No. 1 GDPR) is any information relating to an identified or identifiable natural person ("data subject"). A person is identifiable if they can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, an online identifier, location data or information about their physical, physiological, genetic, mental, economic, cultural or social identity. Identifiability may also be achieved by linking such information or other additional knowledge. The origin, form or embodiment of the information is irrelevant (photos, video or audio recordings may also contain personal data).
"Processing" (Art. 4 No. 2 GDPR) is any operation involving personal data, whether or not with the aid of automated (i.e. technology-based) procedures. This includes, in particular, the collection (i.e. procurement), recording, organising, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, disseminating or otherwise making available, aligning, combining, restricting, erasing or destroying personal data, as well as changing the purpose or objective for which the data was originally processed.
"Controller" (Art. 4 No. 7 GDPR) is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
"Third party" (Art. 4 No. 10 GDPR) is any natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or processor, are authorised to process personal data; this also includes other legal entities belonging to the group.
"Processor" (Art. 4 No. 8 GDPR) is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller, in particular in accordance with its instructions (e.g. IT service providers). In terms of data protection law, a processor is not a third party.
"Consent" (Art. 4 No. 11 GDPR) of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Name and address of the controller

We are the controller responsible for the processing of your personal data within the meaning of Art. 4 No. 7 GDPR:

Citadel FlexPower GmbH

Lippmannstr. 8

22769 Hamburg

shout@flex-power.energy

For further information about our company, please refer to the legal notice on our website https://flex-power.energy/de/impressum/.

3. Contact details of the data protection officer

Our company data protection officer is available at any time to answer any questions you may have and to act as your contact person for data protection issues. His contact details are:

R2Data GmbH

Scanbox 18556
Ehrenbergstraße 16a
10245 Berlin

Datenschutz[at]r2data.de

4. Legal basis for data processing

By law, any processing of personal data is prohibited in principle and is only permitted if the data processing falls under one of the following justifications:

Art. 6(1)(a) GDPR ("Consent"): Where the data subject has voluntarily, in an informed manner and unambiguously indicated by means of a statement or other unequivocal affirmative action that he or she consents to the processing of personal data relating to him or her for one or more specific purposes;
Art. 6(1)(b) GDPR: Where processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Art. 6(1)(c) GDPR: Where processing is necessary for compliance with a legal obligation to which the controller is subject (e.g. a statutory retention obligation);
Art. 6(1)(d) GDPR: If processing is necessary to protect the vital interests of the data subject or another natural person;
Art. 6(1)(e) GDPR: If processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; or
Art. 6 (1) (f) GDPR ("legitimate interests"): If processing is necessary to safeguard the legitimate (in particular legal or economic) interests of the controller or a third party, unless the interests or rights of the data subject override these interests (in particular if the data subject is a minor).

We indicate the applicable legal basis for each of the processing operations we carry out below. Processing may also be based on several legal bases.

General information on the legal bases for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR, if special categories of data are processed in accordance with Art. 9 (1) GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your end device (e.g. via device fingerprinting), data processing is also carried out on the basis of Section 25(1) TDDDG. Consent can be revoked at any time. If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 (1) lit. b GDPR. Furthermore, we process your data if it is necessary to fulfil a legal obligation on the basis of Art. 6 (1) lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. The relevant legal basis in each individual case is explained in the following paragraphs of this privacy policy.

5. Data deletion and storage period

For the processing operations we carry out, we specify below how long the data is stored by us and when it is deleted or blocked. Unless an explicit storage period is specified below, your personal data will be deleted or blocked as soon as the purpose or legal basis for storage no longer applies. Your data will only be stored on our servers in the European Economic Area (EEA), subject to any transfer in accordance with the provisions set out below on "Cooperation with processors" and "Requirements for the transfer of personal data to third countries".

However, storage may continue beyond the specified period in the event of an (imminent) legal dispute with you or other legal proceedings, or if storage is required by legal provisions to which we are subject as the controller (e.g. Section 257 of the German Commercial Code (HGB), Section 147 of the German Fiscal Code (AO)). When the storage period prescribed by law expires, the personal data will be blocked or deleted, unless further storage by us is necessary and there is a legal basis for this.

6. Data security

We use appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties (e.g. TSL encryption for our website), taking into account the state of the art, implementation costs and the nature, scope, context and purpose of processing as well as the existing risks of a data breach (including its likelihood and impact) for the data subject. Our security measures are continuously improved in line with technological developments.

7. Recipients of personal data

We work with various external parties in the course of our business activities. In some cases, this requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the fulfilment of a contract, if we are legally obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate interest in the transfer pursuant to Art. 6 (1) lit. f GDPR, or if another legal basis permits the transfer of data. When using processors, we only transfer our customers' personal data on the basis of a valid contract for data processing. In the case of joint processing, a contract for joint processing is concluded.

8. Cooperation with processors

We use external domestic and foreign service providers to handle our business transactions (e.g. in the areas of IT, logistics, telecommunications and marketing). These service providers only act on our instructions and are contractually obliged to comply with data protection regulations within the meaning of Art. 28 GDPR.

If personal data about you is passed on by us to our subsidiaries or passed on to us by our subsidiaries (e.g. for advertising purposes), this is done on the basis of existing order processing relationships.

9. Requirements for the transfer of personal data to third countries

Within the scope of our business relationships, your personal data may be passed on or disclosed to third-party companies. These may also be located outside the EEA, i.e. in third countries. Such processing is carried out exclusively for the purpose of fulfilling contractual and business obligations and maintaining your business relationship with us. We will inform you about the respective details of the transfer below in the relevant sections.

The European Commission certifies that some third countries have a level of data protection comparable to the EEA standard through so-called adequacy decisions (a list of these countries and a copy of the adequacy decisions are available on the European Commission's website). In other third countries to which personal data may be transferred, however, there may not be a consistently high level of data protection due to a lack of legal provisions. Where this is the case, we ensure that data protection is adequately guaranteed. This can be achieved through binding corporate rules, standard contractual clauses of the European Commission for the protection of personal data, certificates or recognised codes of conduct.

10. No automated decision-making (including profiling)

We do not intend to use personal data collected from you for automated decision-making (including profiling).

11. No obligation to provide personal data

We do not make the conclusion of contracts with us dependent on you providing us with personal data in advance. As a customer, you are generally not legally or contractually obliged to provide us with your personal data; however, we may only be able to provide certain offers to a limited extent or not at all if you do not provide the necessary data. If this should be the case in exceptional circumstances in relation to the products we offer, as described below, you will be notified separately.

12. Your rights

You can assert your rights as a data subject with regard to your processed personal data by contacting us using the contact details provided in A.(2) above or directly via our
request form. As a data subject, you have the right:

request information about your data processed by us in accordance with Art. 15 GDPR. In particular, you can request information about the purposes of processing, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if it was not collected by us, and the existence of automated decision-making, including profiling and, if applicable, meaningful information about its details;
to request the immediate correction of inaccurate data or the completion of your data stored by us in accordance with Art. 16 GDPR;
to request the erasure of your data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;
to request the restriction of the processing of your data in accordance with Art. 18 GDPR, unless the accuracy of the data is disputed by you or the processing is unlawful;
pursuant to Art. 20 GDPR, to receive your data that you have provided to us in a structured, commonly used and machine-readable format or to request its transfer to another controller ("data portability");
pursuant to Art. 21 GDPR, to object to data collection in specific cases and to direct marketing (Art. 21 GDPR), provided that the processing is based on Art. 6(1)(e) or (f) GDPR. This is particularly the case if the processing is not necessary for the performance of a contract with you. Unless it is an objection to direct marketing, we ask you to explain the reasons why we should not process your data as we have done when exercising such an objection. In the event of your justified objection, we will examine the situation and either stop or adjust the data processing or point out to you our compelling legitimate grounds on the basis of which we will continue the processing;
In accordance with Art. 7 (3) GDPR, you may revoke your consent at any time – i.e. your voluntary, informed and unambiguous declaration of intent, made clear by means of a statement or other unequivocal affirmative action, that you agree to the processing of the personal data concerned for one or more specific purposes – if you have given such consent. As a result, we will no longer be permitted to continue processing the data based on this consent in the future;
in accordance with Art. 77 GDPR, to lodge a complaint with a data protection supervisory authority about the processing of your personal data in our organisation; and
to obtain legal protection before the ordinary courts and labour courts in accordance with Art. 79 GDPR, in particular if we refuse to act on the request of the data subject in accordance with Art. 12(5) GDPR.

13. Objection to advertising emails

The use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information material by third parties is hereby expressly objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example through spam emails.

14. Changes to the data protection information

In the context of the further development of data protection law and technological or organisational changes, our data protection information is regularly reviewed for the need for adjustment or supplementation. You will be informed of any changes in particular on our website. This data protection information is current as of November 2025.

B. Visiting the websites

When you visit our websites, your personal data may be processed. When you use the websites, we may collect, store and process the following categories of personal data:

1. Data processing, purpose and legal basis

Server log files ("log data")

When you visit our websites, a so-called log data record (so-called server log files) is stored temporarily and anonymously on our web server. This consists of:

the user's IP address
the timestamp (date and time of the hit)
the type of request
client information (type of client, client version)
the user's operating system (device, OS version of the device)
referrer information (source of access).

The log data is processed for statistical purposes and to improve the quality of our website, in particular the stability and security of the connection (legal basis is Art. 6(1)(f) GDPR). The stored information is deleted after seven days, unless there is a justified suspicion of illegal use, which requires further investigation. It is not possible for us to identify you based on the stored information. Therefore, Articles 15 to 22 GDPR do not apply in accordance with Art. 11(2) GDPR, unless you provide further information that enables your identification.

Enquiries by email, telephone or fax

If you contact us by e-mail, telephone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of processing your request.

This data is processed on the basis of Art. 6(1)(b) GDPR, provided that your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if this has been requested.

Contact form data

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR, provided that your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if this has been requested.

2. Duration of data processing

Your data will only be processed until you request us to delete it, revoke your consent to its storage or as necessary to achieve the above-mentioned processing purposes; the legal bases specified in the context of the processing purposes apply here. With regard to the use and storage period of cookies, please note the points mentioned there and the cookie declaration.

Third parties employed by us will store your data on their system for as long as is necessary in connection with the provision of services for us in accordance with the respective order.

3. Transfer of personal data to third parties; legal basis

The following categories of recipients, which are usually processors, may have access to your personal data:

Service providers for the operation of our website and the processing of data stored or transmitted by the systems (e.g. for data centre services, payment processing, IT security). The legal basis for the transfer is then Art. 6 (1) (b) or (f) GDPR, unless they are processors;
Government agencies/authorities, insofar as this is necessary to fulfil a legal obligation. The legal basis for the transfer is then Art. 6 (1) (c) GDPR;
Persons employed to carry out our business operations (e.g. auditors, banks, insurance companies, legal advisors or supervisory authorities). The legal basis for the transfer is then Art. 6 (1) (b) or (f) GDPR.

Furthermore, we only disclose your personal data to third parties if you have given your express consent in accordance with Art. 6 (1) (a) GDPR or if it is necessary on the basis of the contract with you in accordance with Art. 6 (1) (b) GDPR.

4. Hosting and content delivery networks (CDN)

We host the content of our website with the following providers:

Amazon CloudFront CDN

We use the Amazon CloudFront CDN content delivery network. The provider is Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855, Luxembourg (hereinafter "Amazon").

Amazon CloudFront CDN is a globally distributed content delivery network. Technically, the transfer of information between your browser and our website is routed via the content delivery network. This enables us to increase the global accessibility and performance of our website.

The use of Amazon CloudFront CDN is based on our legitimate interest in providing our website as error-free and secure as possible (Art. 6(1)(f) GDPR).

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/.

Further information on Amazon CloudFront CDN can be found here: https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice__German_Translation.pdf.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that aims to ensure compliance with European data protection standards when processing data in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5776.

Order processing

We have concluded a contract for order processing (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the personal data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

External hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the host. This may include IP addresses, contact enquiries, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.

External hosting is carried out for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR). If consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Our host(s) will only process your data to the extent necessary to fulfil their service obligations and will follow our instructions regarding this data.

We use the following host(s):

Raidboxes GmbH

Hafenstraße 32
48153 Münster

Order processing

C. Use of cookies, plugins and other services on our website

1. General information: Cookies and similar technologies

So-called "cookies" and similar recognition technologies may be used on our website. Cookies are small text files that are assigned to and stored on your hard drive by the browser you are using via a characteristic string of characters and through which certain information flows to the entity that sets the cookie. Cookies cannot execute programmes or transfer viruses to your computer and therefore cannot cause any damage. They serve to make the Internet offering more user-friendly and effective overall, i.e. more pleasant for you.

Cookies may contain data that enables the device used to be recognised. In some cases, however, cookies only contain information about certain settings that are not personally identifiable. Cookies cannot directly identify a user.

A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session. In terms of their function, cookies are divided into:

Necessary or essential cookies (technical cookies): These are essential for navigating the website, using basic functions and ensuring the security of the website; they do not collect information about you for marketing purposes or store which websites you have visited.
Functional cookies: Cookies that collect user data to provide convenient website functions, e.g. for displaying a video.
Analytical cookies (performance cookies): These collect information about how you use our website, which pages you visit and, for example, whether errors occur during website use; they do not collect any information that could identify you – all information collected is anonymous and is only used to improve our website and find out what interests our users;
Marketing cookies (advertising cookies, targeting cookies): These are used to offer website users needs-based advertising on the website or offers from third parties and to measure the effectiveness of these offers; advertising and targeting cookies are stored for a maximum of 13 months;

If consent to the storage of cookies and similar technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 (1) (a) GDPR and Section 25 (1) TDDDG); consent can be revoked at any time. If no consent is requested or another legal basis is specified, processing is based on our legitimate interest in storing cookies for the technically error-free and optimised provision of our services.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be restricted.

If cookies are used by third-party companies or for analysis purposes, we will inform you separately in this privacy policy and, if necessary, ask for your consent.

2. Cookie consent tool

Consent with Borlabs Cookie

Our website uses consent technology from Borlabs Cookie to obtain your consent to the storage of certain cookies in your browser or to the use of certain technologies and to document this in accordance with data protection regulations. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter referred to as Borlabs).

When you visit our website, a Borlabs cookie is stored in your browser, in which the consents you have given or the revocation of these consents are stored. This data is not passed on to the provider of Borlabs Cookie.

The collected data is stored until you request us to delete it, delete the Borlabs cookie yourself, or the purpose for data storage no longer applies. Mandatory legal retention periods remain unaffected. Details on data processing by Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

Borlabs cookie consent technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 (1) lit. c GDPR.

3. Cookies, plugins and other services

Cloudflare Analytics

We use Cloudflare Analytics, a web analytics service provided by Cloudflare, Inc. ("Cloudflare"), on our website. Cloudflare Analytics helps us to better understand the behaviour of visitors to our website in order to optimise our online offering.

Information about your use of the website, such as the number of page views, the length of stay, geographical data, browser and device type, is collected without collecting personal information. The analysis is carried out in a data protection-friendly manner and without the use of cookies.

The data is processed on the basis of Art. 6 (1) lit. f GDPR (legitimate interest), as we have an interest in improving the functionality and security of our website. Cloudflare stores the collected data exclusively for web analysis and does not use it for other purposes or to create user profiles.

The data is stored anonymously and does not allow any conclusions to be drawn about your person. Your IP address is only processed in anonymised form to ensure the protection of your privacy.

You can prevent Cloudflare Analytics from collecting data at any time by adjusting the settings in your browser (e.g. by deactivating JavaScript) or by using browser add-ons that block web analytics.

For more information on data protection at Cloudflare, please refer to the Cloudflare Privacy Policy at: https://www.cloudflare.com/de-de/privacypolicy/

Cloudflare CDN

We use the "Cloudflare" service. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter "Cloudflare").

Cloudflare offers a globally distributed content delivery network with DNS. Technically, this means that the transfer of information between your browser and our website is routed through the Cloudflare network. This enables Cloudflare to analyse the data traffic between your browser and our website and to act as a filter between our servers and potentially malicious data traffic from the internet. Cloudflare may also use cookies or other technologies to recognise internet users, but these are used solely for the purpose described here.

The use of Cloudflare is based on our legitimate interest in providing our website as error-free and secure as possible (Art. 6(1)(f) GDPR).

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details and further information on security and data protection at Cloudflare can be found here: https://www.cloudflare.com/privacypolicy/.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the US that aims to ensure compliance with European data protection standards when data is processed in the US. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5666.

Order processing

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising programme from Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms in Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available to Google (e.g. location data and interests) (target group targeting). As website operators, we can evaluate this data quantitatively, for example by analysing which search terms led to the display of our advertisements and how many advertisements led to corresponding clicks.

The use of this service is based on your consent in accordance with Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. The website operator receives various usage data, such as page views, length of stay, operating systems used and the origin of the user. This data is summarised in a user ID and assigned to the respective end device of the website visitor.

Furthermore, we can use Google Analytics to record your mouse and scroll movements and clicks, among other things. Google Analytics also uses various modelling approaches to supplement the data sets collected and uses machine learning technologies in data analysis.

Google Analytics uses technologies that enable user recognition for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there.

The use of this service is based on your consent in accordance with Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://business.safety.google/adscontrollerterms/sccs/.

IP anonymisation

Google Analytics IP anonymisation is activated. This means that your IP address is truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin

You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order processing

We have concluded a contract with Google for order processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google APIs

We use Google APIs. These are application programming interfaces (APIs) developed by Google that enable communication with Google services and their integration into other services. Examples include Search, Gmail, Translate and Google Maps. We use Google APIs to utilise or extend the functionality of existing services. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Type of personal data: The type of personal data depends on the use of Google APIs. This may include information such as name, email address, location data and device information.

Scope, purpose and duration of data processing: The scope, purpose and duration of data processing depend on the use of Google APIs. The data is used to provide the functionality of the Google application.

Legal basis: Where consent has been obtained, the use of the service is based on Art. 6(1)(a) GDPR and Section 25 TDDDG. Consent can be revoked at any time. Where consent has not been obtained, the use of the service is based on our legitimate interest in customer management that is as efficient as possible.

Link to the provider's privacy policy: https://policies.google.com/privacy?hl=de.

Google Image CDN

We use Google Image CDN, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to optimise and quickly deliver images. By using the Content Delivery Network (CDN), images are loaded via Google servers to improve the loading speed and performance of our website.

In particular, the IP address and technical information (e.g. browser type, operating system, time of access) are transmitted to Google's servers. These servers may also be located in the USA.

The use of Google Image CDN is based on Art. 6 (1) lit. f GDPR (legitimate interest in the efficient and secure provision of our content). If consent is required (e.g. in connection with analysis or tracking functions), processing is also based on Art. 6 (1) lit. a GDPR.

Standard contractual clauses have been concluded with Google to ensure an adequate level of data protection when transferring data to the USA. Further information on data processing by Google can be found in Google's privacy policy: https://policies.google.com/privacy.

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on this website. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

reCAPTCHA is used to check whether the data entered on this website (e.g. in a contact form) is entered by a human or by an automated programme. To do this, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. reCAPTCHA evaluates various information for the analysis (e.g. IP address, length of time spent on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run completely in the background. Website visitors are not notified that an analysis is taking place.

The storage and analysis of the data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated spying and SPAM. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

For more information about Google reCAPTCHA, please refer to Google's privacy policy and Google's terms of use at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the US that aims to ensure compliance with European data protection standards when processing data in the US. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking or statistics tools and other technologies into our website. Google Tag Manager itself does not create user profiles, store cookies or perform independent analyses. It is used solely for the management and display of the tools integrated via it. However, Google Tag Manager records your IP address, which may also be transferred to Google's parent company in the United States.

The use of Google Tag Manager is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and management of various tools on its website. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the US that aims to ensure compliance with European data protection standards when processing data in the US. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

Matomo

Our website uses the open source web analytics service Matomo.

With the help of Matomo, we are able to collect and analyse data about how visitors use our website. This allows us to find out, among other things, when page views were made and which region they came from. We also collect various log files (e.g. IP address, referrer, browsers and operating systems used) and can measure whether our website visitors perform certain actions (e.g. clicks, purchases).

The use of this analysis tool is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

We use IP anonymisation for analysis with Matomo. This means that your IP address is truncated before analysis so that it can no longer be clearly assigned to you.

We have configured Matomo so that it does not store cookies in your browser.

We host Matomo exclusively on our own servers, so that all analysis data remains with us and is not passed on.

Monday (forms including Outlook automations; embedded dashboards)

This website incorporates content and functions from the monday.com service. This applies to

Forms (forms whose submissions can be automatically processed and answered via Outlook automations) and
embedded dashboards (views/evaluations, e.g. for PowerMatch PPA and HKN).

When a page containing monday content is accessed, a connection to monday.com servers is established. Among other things, information about which of our pages have been accessed is transmitted; further interactions (e.g. form submissions, dashboard usage) can be processed within the embedding. The embedding may use cookies or similar technologies (e.g. local/session storage, protection/session tokens); typical protection/performance identifiers are created within the Monday embedding. Content is only loaded after activation (e.g. via consent banners or a 2-click solution). After activation, further data processing operations may be triggered by monday.com over which we have no control.

The purpose of the integration is to provide user-friendly forms and daily updated evaluations directly on our website, as well as efficient communication (including automated response processes via Outlook).

Legal basis:

Your consent is required for loading the embed and the associated access to information on your device, unless this is technically necessary, Art. 6 (1) (a) General Data Protection Regulation (GDPR) and § 25 (1) TDDDG. Consent can be revoked at any time with effect for the future (e.g. in the consent banner).
Depending on the content, Art. 6 (1) (b) GDPR (contract/initiation) or Art. 6 (1) (f) GDPR (legitimate interest in efficient communication) applies to the further processing of form entries.

Processed data regularly includes: IP address, date/time, device/browser information, usage/interaction data within the embed; for Forms, this also includes the content you enter and communication/status data from Outlook automations (e.g. time of dispatch/success of a reply).

The recipient of the data processed within the embedding is monday.com (including infrastructure/security/CDN service providers used). Transfer to third countries (in particular the USA) is possible. In these cases, transfers are made on the basis of appropriate safeguards (e.g. EU standard contractual clauses) or, where applicable, in accordance with the EU-US Data Privacy Framework. For details, please refer to our full privacy policy.

Embedding/log data is processed for the provision of the function and for IT security and is then deleted. Form entries are stored for as long as is necessary to process the enquiry and, in the case of contracts, for the execution of the contract and to comply with statutory retention obligations.

A data processing agreement (DPA) has been concluded to ensure that monday.com processes personal data only in accordance with our instructions and in compliance with the GDPR.

Further information on data processing and data protection at monday.com can be found in the monday.com privacy policy at: https://www.monday.com/lang/de/trustcenter/privacy

Spotify

This website incorporates features of the Spotify music service. The provider is Spotify AB, Birger Jarlsgatan 61, 113 56 Stockholm, Sweden. You can recognise the Spotify plugins by the green logo on this website. An overview of the Spotify plugins can be found at: https://developer.spotify.com.

This allows a direct connection to be established between your browser and the Spotify server when you visit this website via the plugin. Spotify receives the information that you have visited this website with your IP address. If you click on the Spotify button while you are logged into your Spotify account, you can link the content of this website to your Spotify profile. This allows Spotify to associate your visit to this website with your user account.

Please note that when using Spotify, cookies from Google Analytics are used so that your usage data can also be passed on to Google when using Spotify. Google Analytics is a tool from the Google Group for analysing user behaviour, based in the USA. Spotify is solely responsible for this integration. As the website operator, we have no influence on this processing.

The storage and analysis of data is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the appealing acoustic design of its website. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Further information on this can be found in Spotify's privacy policy: https://www.spotify.com/de/legal/privacy-policy/.

If you do not want Spotify to associate your visit to this website with your Spotify user account, please log out of your Spotify user account.

YouTube in extended data protection mode

This website embeds videos from the YouTube website. The website is operated by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit one of these websites that incorporates YouTube, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube in extended data protection mode . According to YouTube, videos played in extended data protection mode are not used to personalise browsing on YouTube. Advertisements played in extended data protection mode are also not personalised. No cookies are set in extended data protection mode. Instead, however, so-called local storage elements are stored in the user's browser , which, similar to cookies, contain personal data and can be used for recognition purposes. Details on extended data protection mode can be found here: https://support.google.com/youtube/answer/171780.

After activating a YouTube video, further data processing operations may be triggered over which we have no control.

The use of YouTube is in the interest of an appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Further information on data protection at YouTube can be found in their privacy policy at: https://policies.google.com/privacy?hl=de.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the US that aims to ensure compliance with European data protection standards when processing data in the US. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

D. Our social media presence

This privacy policy applies to the following social media presences

https://www.linkedin.com/company/flexpower-a-citadel-company/posts/?feedView=all

Data processing by social networks

We maintain publicly accessible profiles on social networks. The specific social networks we use are listed below.

Social networks such as Facebook, X, etc. can usually analyse your user behaviour comprehensively when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). Visiting our social media presences triggers numerous data processing operations relevant to data protection. Specifically:

If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected if you are not logged in or do not have an account with the respective social media portal. In this case, this data is collected, for example, via cookies stored on your device or by recording your IP address.

With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, interest-based advertising can be displayed to you both within and outside the respective social media presence. If you have an account with the respective social network, interest-based advertising can be displayed on all devices on which you are or were logged in.

Please also note that we cannot track all processing operations on social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. For details, please refer to the terms of use and privacy policies of the respective social media portals.

Legal basis

Our social media presence is intended to ensure the most comprehensive presence possible on the internet. This is a legitimate interest within the meaning of Art. 6(1)(f) GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which must be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6(1)(a) GDPR).

Controller and assertion of rights

When you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered during this visit. You can assert your rights (information, correction, deletion, restriction of processing, data portability and complaint) both against us and against the operator of the respective social media portal (e.g. against Facebook).

Please note that despite our joint responsibility with the social media portal operators, we do not have full control over the data processing operations of the social media portals. Our options are largely determined by the corporate policy of the respective provider.

Storage period

The data collected directly by us via our social media presence will be deleted from our systems as soon as you request us to do so, revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal provisions – in particular retention periods – remain unaffected.

We have no influence on the storage period of your data stored by the operators of social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).

Your rights

You have the right to obtain information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to object, the right to data portability and the right to lodge a complaint with the competent supervisory authority. Furthermore, you can request the correction, blocking, deletion and, under certain circumstances, the restriction of the processing of your personal data.

Social networks in detail

We have a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.

If you wish to disable LinkedIn advertising cookies, please use the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

Details on how they handle your personal data can be found in LinkedIn's privacy policy: https://www.linkedin.com/legal/privacy-policy.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards when processing data in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5448

General Information Security Policy

Protect the Company’s informational and IT assets (including but not limited to all computers, mobile devices, networking equipment, software, and sensitive data) against all internal, external, deliberate, or accidental threats and to mitigate the risks associated with the theft, loss, misuse, damage or abuse of these systems;

Ensure information will be protected against any unauthorized access. Users shall only have access to resources that they have been specifically authorized to access. The allocation of privileges shall be strictly controlled and reviewed regularly.

Protect CONFIDENTIALITY of information. When we talk about confidentiality of information, we are talking about protecting the information from disclosure to unauthorized parties;

Ensure INTEGRITY of information. Integrity of information refers to protecting information from being modified by unauthorized parties;

Maintain AVAILABILITY of information for business processes. Availability of information refers to ensuring that authorized parties can access the information when needed.

Comply with and, wherever possible, exceed, national legislative and regulatory requirements, standards, and best practices;

Develop, Maintain and Test business continuity plans to ensure we stay on course despite all obstacles that we may come across. It is about “keeping calm and carrying on!”;

Raise awareness of information security by making information security training available for all Employees. Security awareness and targeted training shall be conducted consistently, security responsibilities reflected in job descriptions, and compliance with security requirements shall be expected and accepted as a part of our culture;

Ensure that no action will be taken against any employee who discloses an information security concern through reporting or in direct contact with Information Security Management Leader, unless such disclosure indicates, beyond any reasonable doubt, an illegal act, gross negligence, or a repetitive deliberate or willful disregard for regulations or procedures;

Report all actual or suspected information security breaches to security@flex-power.energy.

REMIT Disclosure

According to article 4 of the EU regulation on Wholesale Energy Market Integrity and Transparency; (REMIT), participants are obliged to publish insider information in regards to their exposures or their assets in a timely manner.

Market Communication Contact Sheet

You can access our market roles and contact details for communication as:

Energy supplier
Balance group manager
Dispatching responsible party (EIV)
Operator of technical resources (BTR)

Download Contact Sheet